Official legal information for UK players
Pub Casino Terms & Conditions for the United Kingdom
These Pub Casino Terms & Conditions explain the rules that apply when you visit the website, create or use an account, access casino games, make payments, claim promotions or contact support from the United Kingdom. Please read them carefully before registering or playing.
Review and Accept the Pub Casino Terms
Before using Pub Casino in the United Kingdom, check that you meet the eligibility rules, understand how account verification works and are comfortable with the payment, bonus and safer-gambling conditions described on this page.
You should also read any supplementary rules shown during registration, in the cashier, inside a promotional offer or within a game information panel. Where specific terms apply to a feature, those specific terms form part of your agreement with Pub Casino.
1. Definitions and Scope
These Terms & Conditions govern the relationship between Pub Casino and each person who visits or uses the casino website and its related account services. References to “you”, “your” or “player” mean the person accessing the service. References to “we”, “us”, “our” or “Pub Casino” mean the operator identified in the legal and company information displayed on the website.
The terms apply to website access, account registration, casino gameplay, promotional participation, deposits, withdrawals, verification, customer support and responsible-play controls. Additional rules may apply to individual games, payment providers, campaigns or technical features.
- Account
- Your personal Pub Casino profile, including balances, verification status, payment history, limits and gameplay records.
- Cash Balance
- Withdrawable funds held in your account, subject to completed checks and any applicable payment conditions.
- Bonus Balance
- Promotional funds or rewards governed by wagering, expiry, game-contribution and withdrawal rules.
- Restricted Activity
- Conduct prohibited by these terms, including fraud, collusion, payment misuse, duplicate accounts or manipulation of promotions.
2. Eligibility to Use Pub Casino in the United Kingdom
You may use Pub Casino only when you satisfy every eligibility requirement shown during registration and throughout your account relationship. It is your responsibility to confirm that online gambling is lawful for you in your location.
- You must be at least 18 years old.
- You must provide complete, accurate and current personal information.
- You must be legally able to enter into a binding agreement.
- You must not be self-excluded from Pub Casino or subject to another restriction that prevents access.
- You must use payment methods held in your own name unless expressly permitted otherwise.
- You must not access the service from a prohibited or unsupported jurisdiction.
- You must not be an employee, contractor or other restricted person where participation is prohibited.
Eligibility Check Journey
Each stage may need to be completed before full account functionality becomes available.
3. Registration and Account Rules
You may maintain only one personal Pub Casino account unless the operator expressly authorises another arrangement. Your account must not be sold, transferred, shared, rented or used on behalf of another person.
Information supplied during registration
Your name, date of birth, residential address, contact details and any other requested information must be truthful and must match the documents you may later submit. You must promptly ask support to update information that becomes inaccurate.
Login security
Keep your username, password, recovery details and any authentication codes confidential. Do not allow another person to access your account. You are responsible for taking reasonable steps to protect your login details and device.
Duplicate and linked accounts
Pub Casino may review accounts that appear to share identity information, payment methods, devices, addresses, network details or gameplay patterns. Duplicate accounts may be restricted or closed. Promotional benefits obtained through duplicate or coordinated accounts may be removed where the relevant offer rules permit.
Account Responsibility Levels
These bars show the relative importance of the main actions that keep an account usable and secure.
4. Identity, Age and Source-of-Funds Verification
Pub Casino may perform electronic checks or request documents to confirm your identity, age, address, payment ownership and source of funds. Checks may occur during registration, before or after a deposit, when account activity changes, before a withdrawal or whenever required for security, responsible gambling or legal compliance.
You agree to provide genuine, complete and readable information within the requested timeframe. Documents must not be altered, falsified or submitted on behalf of another person.
| Check | Possible evidence | Player responsibility | Common cause of delay |
|---|---|---|---|
| Identity and age | Passport, driving licence or another accepted photo ID | Submit a valid, clear and complete image | Expired, cropped or unreadable document |
| Residential address | Bank statement, utility bill, council tax document or accepted official record | Ensure the name, address and date are visible | Details do not match the casino account |
| Payment ownership | Bank, card or e-wallet evidence requested by support | Use a method registered in your own name | Third-party or mismatched payment details |
| Source of funds | Income, savings, business or other lawful funding evidence | Provide the specific information requested | Incomplete or unrelated evidence |
5. Deposits, Withdrawals and Account Balances
The cashier displays the payment methods, currencies, minimum amounts, maximum amounts, processing information and any provider-specific conditions currently available to your account. Availability may vary according to location, verification status, transaction history and payment-provider rules.
Deposits
- Deposits must be made for genuine personal gameplay and not for money-transfer purposes.
- You must use a payment method you are authorised to use.
- A transaction may be refused, reversed or reviewed when security checks identify an inconsistency.
- You must check the cashier information before confirming each payment.
- Depositing does not guarantee eligibility for a particular promotion.
Withdrawals
Withdrawal requests may be reviewed before funds are released. Pub Casino may verify identity, confirm payment ownership, review bonus status and check account activity for prohibited conduct. Where required, withdrawals may be returned through the original deposit route or another approved method.
Payment Requirement Matrix
The exact checks depend on the transaction, account history and information shown in the cashier.
Errors, reversals and incorrect balances
You must notify support if your balance, deposit, withdrawal or transaction history appears incorrect. Funds credited because of a technical, payment or settlement error do not become valid winnings merely because they appear in an account. Pub Casino may correct an obvious error after reviewing the relevant records.
| Area | What applies | What you should check |
|---|---|---|
| Currency | The currency selected or assigned to your account | Conversion information before confirming a transaction |
| Limits | Casino, provider, account and responsible-play limits may apply | The minimum and maximum shown in the cashier |
| Processing | Internal review and provider processing are separate stages | Status messages in your account and registered email |
| Fees | Any applicable charge should be shown before confirmation | Casino and payment-provider information |
| Payment ownership | The payment account should belong to the registered player | Name and account details before depositing |
6. Bonuses, Promotions and Promotional Play
Each Pub Casino promotion is governed by its own eligibility and offer terms. These may include an opt-in requirement, promotional code, qualifying deposit, wagering requirement, game contribution rate, maximum stake, expiry period, maximum convertible amount, excluded payment method or account-status restriction.
Read the complete offer terms before depositing or playing. A headline reward does not replace the detailed promotional rules. Where promotional terms conflict with a general provision on this page, the more specific rule normally governs participation in that promotion.
Prohibited promotional conduct
- Opening multiple accounts to claim the same offer more than once.
- Coordinating play with another person to obtain an unfair promotional benefit.
- Using excluded games, stake patterns or payment methods contrary to offer rules.
- Deliberately exploiting an obvious wording, display or technical error.
- Withdrawing, reversing or transferring funds in a way designed to avoid qualifying conditions.
7. Game Rules, Results and Technical Interruptions
Every game may have its own paytable, betting limits, feature rules, return information and settlement process. Open the game information panel before staking. By placing a wager, you accept the rules displayed for that game and the amount shown before confirmation.
Game results
Results are determined and recorded by the relevant game system. The server-side record and provider data may be used to resolve a discrepancy between an on-screen display and the completed game record, subject to applicable law and technical review.
Interrupted sessions
If a connection drops, a device closes or a game freezes, do not repeatedly place the same wager. Reopen the account history and check whether the round completed. Contact support with the game name, approximate time, stake and round reference when the result remains unclear.
Errors and malfunctions
A malfunction, incorrect display or obvious pricing error may invalidate affected gameplay or require a correction. Pub Casino will review available records before adjusting a balance or settling a disputed round.
8. Responsible Gambling and Player Protection
Pub Casino is intended only for adults who gamble for entertainment. You are responsible for deciding whether gambling is appropriate for you and for using available controls when you need to reduce, pause or stop play.
Available control types
- Deposit or spending limits where available
- Session reminders and account-history tools
- Short time-outs
- Longer self-exclusion periods
- Marketing preference controls
- Support-led account restrictions
Player responsibilities
- Do not gamble with money needed for essential expenses.
- Do not chase losses or treat gambling as income.
- Set limits before depositing.
- Take breaks and review account history.
- Request support when play no longer feels controlled.
Responsible-Play Control Mix
The segments illustrate four complementary types of player protection rather than a score or guarantee.
UK players seeking independent assistance can visit GamCare, review information from GambleAware or use GAMSTOP for national online gambling self-exclusion.
9. Prohibited Conduct
Pub Casino may investigate, restrict or close an account when there are reasonable grounds to suspect prohibited conduct. Any review may include account, game, payment, device, communication and verification records, subject to applicable privacy and legal requirements.
- Providing false, misleading, stolen or altered information.
- Allowing another person to access or control your account.
- Using another person’s payment method without valid authorisation.
- Engaging in fraud, collusion, money laundering or unlawful activity.
- Using bots, automated systems, scripts or unauthorised software.
- Attempting to interfere with games, servers, security systems or website operation.
- Abusing promotions, chargebacks, refunds or payment reversals.
- Threatening, abusive or discriminatory conduct toward staff or other users.
- Using the account for commercial gambling, payment processing or third-party activity.
Where permitted by applicable rules, consequences may include cancellation of affected transactions, removal of improperly obtained promotional value, suspension, account closure, withholding while a lawful review is completed or referral to a payment provider or relevant authority.
10. Personal Data, Communications and Account Records
Pub Casino may process personal information to create and secure accounts, verify identity and age, manage payments, provide games, prevent fraud, meet legal duties, support responsible gambling and respond to enquiries. Further information should be read together with the privacy and cookie notices displayed on the website.
Service communications may include verification requests, transaction notices, security alerts, responsible-play messages and changes affecting your account. These operational messages may still be sent where they are necessary to provide or protect the service, even when marketing preferences are disabled.
You must ensure that your registered email address and phone number remain accessible and accurate. Pub Casino is not responsible for delays caused by incorrect contact details, full inboxes, blocked messages or your failure to review account notifications.
11. Suspension, Account Closure and Inactive Accounts
Closure requested by you
You may ask customer support to close your account. A standard closure request is different from self-exclusion. Tell support clearly when your request is related to gambling control so that the appropriate protection can be applied.
Suspension or closure by Pub Casino
Access may be restricted while eligibility, identity, payment ownership, security, responsible gambling concerns, prohibited conduct or another legal requirement is reviewed. Where appropriate, Pub Casino may close an account after completing the necessary checks.
Remaining balances
Valid cash balances may remain subject to verification, payment checks, unresolved transactions, self-exclusion procedures and any lawful deductions or corrections permitted under these terms. Bonus balances may expire or be removed according to the applicable promotional conditions.
Inactive accounts
Where an account remains unused for an extended period, the rules displayed by Pub Casino may define it as inactive. Any inactivity notice, fee or reactivation process must be considered together with applicable legal requirements and the account communications sent to you.
12. Customer Support, Disputes and Complaints
Contact Pub Casino support promptly when you have a question about an account, transaction, game round, promotion or verification request. Provide enough information to identify the issue without sharing your password or unnecessary sensitive information.
Complaint Resolution Path
Following these steps helps the support team locate records and provide a clear response.
State your registered contact details, describe the issue in chronological order and attach permitted screenshots or transaction references. Never send a password, complete card number or authentication code.
Contact Pub Casino Support13. Availability, Warranties and Liability
Pub Casino aims to provide a reliable service but does not guarantee uninterrupted access at all times. Maintenance, provider outages, security incidents, internet failures, device issues, regulatory changes or circumstances outside reasonable control may affect availability.
You are responsible for maintaining a compatible device, secure internet connection and sufficient control over your account credentials. Gambling involves the risk of losing money, and no game, promotion or previous result guarantees a future outcome.
Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded. Any other limitation applies only to the extent permitted by the laws governing the relationship between Pub Casino and the player.
14. Changes to These Terms & Conditions
Pub Casino may update these terms to reflect changes to the service, games, payments, security arrangements, legal duties or responsible-gambling requirements. The current version should be made available on the website, together with any effective date or update notice used by the operator.
Material changes may also be communicated through the website, account inbox, email or another appropriate channel. Continued use after a change takes effect may constitute acceptance where legally permitted. Stop using the service and contact support when you do not understand or accept an updated provision.
15. General Legal Provisions
Entire agreement
These Terms & Conditions, together with referenced policies, game rules, payment conditions and promotion terms, form the agreement governing your use of Pub Casino.
Severability
If a provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent legally possible.
No waiver
A delay or failure to enforce a provision does not automatically waive the right to enforce it later.
Assignment
You may not transfer your account or rights under these terms to another person. Pub Casino may transfer rights or obligations where legally permitted and where player protections are maintained.
Governing law and jurisdiction
The governing law, operator identity, dispute forum and any regulatory information applicable to your account are those stated in Pub Casino’s published legal details. Mandatory consumer rights available to you under applicable law remain unaffected.
Use Pub Casino Only After Reviewing the Terms
By continuing to Pub Casino from the United Kingdom, you confirm that you are aged 18 or over, are permitted to gamble, will use only your own account and payment details, and understand that verification, game, payment and promotion rules may apply.
18+ only. Gambling should be used for entertainment, not as a way to make money. Set limits, take breaks and use self-exclusion or professional support whenever gambling no longer feels controlled.
