Your information, explained clearly
Pub Casino Privacy Policy for United Kingdom Players
This Pub Casino Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, create or use an account, contact support, make payments, complete verification or use safer-gambling features in the United Kingdom.
Pub Casino privacy information at a glance
We use personal information to provide and secure Pub Casino services, administer player accounts, process transactions, verify eligibility, meet legal and regulatory obligations, prevent fraud, offer support and respect your communication choices. We aim to collect only information that is relevant to these purposes.
Your identity, contact details, account settings and verification status help us operate and protect your account.
Transaction and payment-related records help us process deposits, withdrawals, refunds and financial checks.
Login, gameplay, device, security and safer-gambling information helps us provide, monitor and improve the service.
How personal information moves through Pub Casino
Each stage has a defined operational, security or legal purpose.
Collect
Information is obtained from you, your device, payment partners and authorised verification sources.
Validate
Details may be checked for accuracy, age, identity, payment security and account eligibility.
Use
Approved information supports account operation, transactions, support and safer-gambling controls.
Protect
Technical and organisational measures are used to limit unauthorised access, alteration or loss.
Delete or retain
Information is removed, anonymised or securely retained according to legal and operational needs.
Who is responsible for your personal information?
Pub Casino acts as the data controller for personal information processed through the Pub Casino website and associated player services, except where another organisation independently determines how it uses your information.
Questions about this policy, your information or a privacy request can be directed to our privacy team at [email protected]. Please do not include passwords, complete payment-card numbers or unnecessary identity documents in your first message.
Important: Pub Casino services are intended only for people aged 18 or over. We do not knowingly permit children to create player accounts. Where we identify an underage account or attempted registration, information may be used to investigate, restrict access and meet applicable legal requirements.
Personal information Pub Casino may collect
The exact information collected depends on how you interact with Pub Casino. Some details are required to open or operate an account, while other information is optional or generated through your use of the service.
| Information category | Examples | Typical source | Why it may be needed |
|---|---|---|---|
| Identity | Name, date of birth, residential address, nationality and verification results | You and approved identity-verification providers | Age checks, account verification, legal compliance and fraud prevention |
| Contact | Email address, telephone number, communication preferences and correspondence | You and your account settings | Account administration, security alerts, support and selected communications |
| Financial | Deposit and withdrawal records, payment method references, transaction status and source-of-funds information | You, banks, payment providers and verification services | Payments, reconciliation, anti-fraud checks and regulatory obligations |
| Account | Username, account status, limits, exclusions, verification state and security settings | You and Pub Casino systems | Providing account features and maintaining secure access |
| Gameplay | Games played, stakes, wins, losses, session duration, bonuses and account balance events | Your use of Pub Casino | Game operation, transaction records, support, safer gambling and legal compliance |
| Technical | IP address, browser, device type, operating system, language, login time and security logs | Your browser, device and network connection | Site functionality, security, troubleshooting, analytics and fraud detection |
| Support | Chat transcripts, emails, call records where applicable, complaint details and attachments | Your conversations with Pub Casino | Answering questions, resolving disputes and maintaining service records |
| Safer play | Deposit limits, time-outs, self-exclusion, interactions, risk indicators and affordability information where required | You, Pub Casino systems and authorised services | Player protection, legal obligations and safer-gambling interventions |
Information obtained from other sources
Where permitted, we may receive information from payment processors, fraud-prevention services, identity and age-verification providers, financial institutions, self-exclusion systems, public records, regulators, law-enforcement bodies or other authorised partners. We assess whether the source and intended use are appropriate before processing this information.
How and why Pub Casino uses personal information
UK data-protection law requires a valid lawful basis for processing personal information. The applicable basis can vary according to the activity. Consent is not the only lawful basis and may not be appropriate where information is required to operate an account, fulfil a contract or meet a legal obligation.
| Purpose | Typical information used | Likely lawful basis |
|---|---|---|
| Register and administer your account | Identity, contact, account and technical information | Contract and legal obligation |
| Process deposits, withdrawals and refunds | Financial, identity, transaction and verification information | Contract and legal obligation |
| Confirm age, identity and account eligibility | Identity, contact, device and verification information | Legal obligation and legitimate interests |
| Prevent fraud, abuse and unauthorised access | Technical, financial, account and behavioural information | Legal obligation and legitimate interests |
| Provide games, bonuses and account features | Account, gameplay, transaction and preference information | Contract |
| Support safer gambling and player protection | Gameplay, transaction, account and interaction information | Legal obligation, substantial public interest and legitimate interests where applicable |
| Respond to support requests and complaints | Contact, account, correspondence and transaction information | Contract, legal obligation and legitimate interests |
| Send optional promotional communications | Contact details, communication preferences and permitted account insights | Consent or legitimate interests, subject to applicable marketing rules |
| Improve site performance and user experience | Technical, usage, preference and aggregated information | Consent where required and legitimate interests |
Where each lawful basis commonly supports the service
The bars show relative breadth of use across typical casino operations, not the volume of information collected.
Automated tools and account decisions
Pub Casino may use automated systems to identify unusual login activity, suspected fraud, payment risk, bonus misuse, account duplication or indicators associated with safer gambling. These systems support human review and operational controls. Where a decision produces a legal or similarly significant effect and applicable law grants you specific protections, you may ask for information about the decision and request appropriate human review.
When personal information may be shared
We do not disclose personal information merely because it may be commercially useful. Information may be shared where necessary to provide Pub Casino services, protect players and the platform, comply with law or exercise and defend legal rights.
Payment and banking partners
To authorise, process, reconcile or investigate deposits, withdrawals, chargebacks and other transactions.
Verification providers
To check age, identity, address, payment ownership, sanctions exposure or other required account information.
Technology suppliers
To provide hosting, security, customer support, communications, analytics and essential platform functions.
Game and platform providers
To launch games, record outcomes, investigate errors, administer bonuses and maintain technical integrity.
Authorities and regulators
Where disclosure is legally required, permitted or reasonably necessary for regulation, investigation or enforcement.
Professional advisers
To obtain legal, accounting, security, audit or insurance assistance under appropriate confidentiality controls.
Service providers are expected to use information only for authorised purposes and to apply suitable confidentiality and security safeguards. Some recipients may act as independent controllers and provide their own privacy information.
International transfers
Some service providers or technical systems may process information outside the United Kingdom. Where personal information is transferred internationally, Pub Casino will use an appropriate transfer mechanism required by UK data-protection law, such as an adequacy regulation, approved contractual protections or another legally permitted safeguard.
You may contact the privacy team for more information about the general safeguards used for relevant international transfers. Certain confidential or security-sensitive contractual details may be summarised rather than provided in full.
How long Pub Casino keeps personal information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including account administration, transaction records, fraud prevention, safer-gambling measures, dispute handling and compliance with legal or regulatory duties.
Retention periods may differ by information category. Relevant factors include account status, the date of your last transaction, statutory limitation periods, anti-money-laundering requirements, self-exclusion obligations, unresolved complaints and whether information is needed to establish, exercise or defend legal claims.
The Pub Casino information-retention journey
Not every record follows the same schedule; this shows the decision process applied across categories.
Account open
Information needed to deliver, secure and administer the service remains available to authorised systems and teams.
Account closed
Access is reduced, but relevant records may remain for compliance, disputes, fraud prevention and player protection.
Purpose checked
Records are reviewed against legal, regulatory and operational requirements before further retention.
Delete or anonymise
Information is securely deleted or converted into a form that no longer identifies an individual when appropriate.
Account closure does not always mean immediate deletion. Certain records may need to remain restricted and securely stored after closure, particularly where they relate to financial transactions, identity checks, fraud controls, complaints or self-exclusion.
How Pub Casino protects personal information
Pub Casino uses technical and organisational safeguards designed to protect information against accidental loss, unauthorised access, misuse, alteration or disclosure. Measures may include access controls, authentication, encryption, monitoring, logging, staff confidentiality requirements, supplier assessments and incident-response procedures.
Access control
Access is limited according to role, operational need and authorised purpose.
Secure transmission
Appropriate encryption and protected connections are used where information moves between systems.
Activity monitoring
Security logs and detection tools help identify suspicious activity and protect player accounts.
Incident response
Documented procedures support investigation, containment, recovery and required notifications.
Your role in account security
- Use a unique password that you do not use on another website.
- Do not share your password, verification codes or complete payment details.
- Log out after using a shared or public device.
- Contact support promptly if you notice an unfamiliar login, transaction or account change.
- Use the official Pub Casino website and be cautious of unsolicited messages requesting urgent account action.
Your personal-information rights in the United Kingdom
Depending on the circumstances and the lawful basis used, UK data-protection law may give you rights over your personal information. These rights are not absolute, and a request may be limited where an exemption applies or where retention remains necessary for a legal obligation.
Your privacy-control options
Choose the right request for the outcome you need.
data rights
Marketing choices
You may opt out of promotional emails, SMS or similar direct marketing through your account settings, the unsubscribe method in a message or the privacy contact route. Opting out of marketing does not prevent essential service communications, security alerts, payment messages, responsible-play notices or legally required contact.
Identity checks for privacy requests
We may request reasonable information to confirm your identity before disclosing, changing or deleting personal information. This protects your account against unauthorised requests. Please provide only the documents or details specifically requested through an approved secure channel.
Cookies, local storage and similar technologies
Pub Casino may use cookies and similar technologies to keep the website functioning, maintain sessions, remember settings, support security, measure performance and, where permitted, personalise content or communications.
| Technology category | Purpose | Typical control |
|---|---|---|
| Strictly necessary | Login sessions, security, fraud prevention, load balancing and core site functions | Generally cannot be disabled through a consent tool because the service depends on them |
| Preferences | Remember language, display settings, consent choices and selected user preferences | Manage through the available privacy or cookie settings |
| Analytics | Understand page performance, navigation patterns and technical issues | Accept, reject or adjust where consent is required |
| Marketing | Measure permitted campaigns and support relevant promotional communications | Accept, reject or withdraw consent where applicable |
Browser settings can also block or delete cookies, but restricting necessary technologies may prevent login, account verification, payments or other parts of the website from working correctly.
Account recordings, communications and support interactions
Messages sent through email, live chat, contact forms or other support channels may be recorded and retained to respond to your request, confirm instructions, investigate complaints, improve service quality, protect staff and players, and meet legal requirements.
Where telephone recording is used, appropriate information will be provided at or before the start of the call. Do not send highly sensitive information through an unsecured channel unless a Pub Casino representative has provided a suitable method and specifically requested it.
Safer-gambling and regulatory information
Personal information may be used to support age verification, anti-money-laundering controls, fraud prevention, self-exclusion, player-protection monitoring and other requirements connected with regulated gambling. This can include reviewing account activity, payment patterns, contact history, limits and other relevant indicators.
These activities may continue even where you have withdrawn marketing consent or requested account closure, because consent is not necessarily the lawful basis for legal and player-protection processing.
Independent guidance about safer gambling is available from GambleAware. Information about UK data-protection rights is available from the Information Commissioner’s Office.
How to make a Pub Casino privacy request
Start by selecting the type of request and providing enough information for us to understand what you need. The preview below does not submit information; use the secure privacy contact route to send your completed request.
Do not enter your password, one-time security code or full payment-card number.
Continue to Secure RequestComplaints about the use of personal information
Please contact the Pub Casino privacy team first so we can investigate and try to resolve your concern. Include a clear description of the issue, the account details needed to locate relevant records and the outcome you are seeking.
You also have the right to raise a concern with the UK Information Commissioner’s Office. Guidance and complaint options are available on the ICO complaints page.
Changes to this Pub Casino Privacy Policy
We may update this Privacy Policy to reflect changes to Pub Casino services, legal requirements, regulatory guidance, technology or the way personal information is processed. The effective date at the top of the page will be updated when a revised version takes effect.
Where a change is significant, we may provide an additional notice through the website, your account or an appropriate communication channel. Previous processing remains governed by the policy and law applicable at that time.
Review or control your Pub Casino privacy choices
Use the privacy settings to review available cookie and communication options, or contact the privacy team to ask about personal information connected with your United Kingdom account.
This page is structured to provide clear UK privacy information about processing purposes, lawful bases, retention, sharing and individual rights. Design and page requirements were supplied in the project instructions. :contentReference[oaicite:0]{index=0} :contentReference[oaicite:1]{index=1}
